How To Schedule a Pickup From History

Search for the shipment requiring pickup in the History page. Click on View Shipment.

The Shipment Details page will display upon clicking View Shipment in History. Click Request Pickup in order to enter the pickup window details.

 If the shipment was scheduled with a carrier that is not connected by API, a Carrier Pickup Request Email field will be displayed. The pickup contact’s email can be entered manually or selected from the Contacts button. A message for the carrier can be added by clicking the Add Message button. Shipping documents can be uploaded by clicking Attachments. Any message or documents will be displayed in the pickup request email. For API connected carriers, the carrier pickup request email field will not be displayed.

Note: The contacts displayed when clicking the Contact button can be uploaded or modified in the Carrier Management page.

Enter your Pickup Date, Ready Time and Cutoff Time. For API connected carriers, the Delivery Date will auto populate based on the transit days returned in the quote. For non-API connected carriers, the date can be updated manually. If you know the recipient’s hours of operation they can be entered into the Open Time and Close Time fields. Click Schedule to send the request.

For API connected carriers, a pickup request will be sent through the API. If the carrier returns a pickup confirmation number, it will be displayed in the upper left of the Shipment Details page. Your shipment is now scheduled.

Non-API carriers will be sent a pickup request email containing the pickup details and a link to a FreightPOP portal where the shipment can be accepted or declined. The quote can also be edited if it does not look accurate.

If a PRO has not been assigned, the carrier can upload one upon accepting the shipment.

The shipper will receive an email notification of the carrier’s response.

Your shipment has been successfully scheduled for pickup!