How to process claims and non-conformances
Claims Management is an internal tool you can use to manage claims and document non-conformances. Filing these will affect the carrier’s overall rating within the system. A non-conformance will drop the carrier rating by .25% and a claim will drop the carrier by 1%.
*Note* Submitting claims within FreightPOP does not file an actual claim with the carriers.
There are multiple ways to process claims and non-conformances.
- Process from the Shipment Details page
- Process from the Claims page
- Processing a claim from the shipment details page you would search for the shipment from the History window. Once you have found your shipment, click View Shipment.
- Within the Shipment Details page, you will see a blue button under the rate, “File A Claim”.
- Most of the shipment information will auto-populate in an open claims form. Here you can add desired notes and carrier contact information. The Claim Start Date is Required.
*note* If you have carrier contact information already in Carrier Manager, you can click the green plus button next to Carrier Contact Name and select the claim contact.
- Once you have saved the claim you will come to your Open Claims tab within the Claims Management dashboard. Here you can manage your claims, add notes/documents, and close your claims. Once a claim is closed, it will be relocated the History tab within Claims Management.
You can also submit a new claim by going into Settings and select Claims.
- Here you can submit a single claim, or upload several claims at once by downloading our Claims Template.
- In order to file a non-conformance, find the shipment in History page and click View Shipment.
- Click on the “Add a Non-Conformance” link.
- Then click “Add New” on the window that popped up.
