• For carriers that do not have automated tracking, the system will send out a nightly email if a contact has not been added. 
• The email will request the carrier to update tracking for all shipments in transit with that carrier that have not been marked as delivered. 
• The email does not go out Friday or Saturday.
  
  
  To prevent the nightly email, please follow the steps below. Access to the Carrier Management page will be necessary to preform this task.
  
  

1. Log in to https://app.freightpop.com/login.html.
   
    
2. Click on the settings Icon in the top right corner of the page.
   
    
3. Select “Carrier Management” from the drop down menu.
   
    
4. Identify the carrier you are receiving alerts for under the Registered Carrier section of the page.
   
    
5. Select the “Edit” button adjacent to the carrier that needs a tracking update request contact provided.
   
    
6. Once the pop up is expanded, click on the “Contacts” button at the bottom of the form.
   
    
7. In the new pop up, click the “Add Contact” button.
   
    
8. Complete the form with the necessary contact information. For “Contact Type” select “Tracking Update Request”.
   
    
   
   
9. Click the Green Save button.
   
   
    

If any issues arise, or the Tracking update email persists, please contact support@freightpop.com.