Restarting FreightPOP VPN Service


If an order cannot be imported after 5 seconds, an error will be received. 

"Not able to retrieve data after waiting for 5 seconds. Please check the service installed on your server, start it and set it to start automatically. If you are still facing problem please contact us at support@FreightPOP.com"

This error is indicating that the VPN connector that communicates with FreightPOP and the company ERP needs to be restarted. Below are the steps to complete this process.


Note: The VPN connector is not the same as the FreightPOP connector that is used for auto printing documents and labels. The VPN connector would be installed on a local machine by the user's IT department or admin user. FreightPOP support would not have access to this location. If the machine cannot be located, please contact support@freightpop.com for assistance with reinstallation.

  • Bring up the connector under Services on the PC that it is installed on.
  • Right click on FreightPOP VPN Service and End all processes for it. Do not restart without ending all processed first.
  • Wait 20-30 seconds and then restart the FreightPOP VPN connector. Wait another 20-30 seconds for the data base to catch up and try importing your order once more.