Errors

Common errors received and how to fix them.

"Origin State Code length cannot be greater than 2"
You must now always enter the two digit State code. this is a new release that was done to keep shipments compliant for all carriers. If the Ship From o...
Wed, 24 Nov, 2021 at 8:24 AM
“Please Contact Your Admin” Error Message
If you have received the following error message, the guide below will assist you with next steps.   Sorry!! It seems that your admin did not give you acce...
Tue, 13 Jun, 2023 at 9:22 AM
Alert: Authentication250002Invalid Authentication Information
This error may be received if the username or password uploaded in FreightPOP carrier management does not match the carrier's records. These credentials...
Tue, 26 Dec, 2023 at 11:49 AM
Alert: Hard111580Missing or Invalid account number for Payment Details
This error may be received if the account number entered in the Account Details module is invalid or in an incorrect format. It can also be caused if using ...
Tue, 26 Dec, 2023 at 11:34 AM
Contact Name Cannot be Blank - Error Message
When you have received an error message that indicates a shipment could not be processed due to a blank contact name, you may receive an error that looks l...
Wed, 31 May, 2023 at 3:11 PM
Due to a rule set, this cannot be processed because the weight of the shipment exceeds xxxxx lbs
Due to a rule set, this cannot be processed because the weight of the shipment exceeds xxxxx lbs   When rate shopping or processing a shipment, you may en...
Tue, 25 Apr, 2023 at 10:01 AM
Error Occurred while creating open shipment. Invalid packing instruction for dangerous goods commodity 1 within container 1 within package 1
Error Occurred while creating open shipment. Invalid packing instruction for dangerous goods commodity 1 within container 1 within package 1 If the followi...
Mon, 19 Jun, 2023 at 2:40 PM
Error Occurred while creating open shipment. Invalid proper shipping name for dangerous goods commodity 1 within container 1 within package 1
Error Occurred while creating open shipment. Invalid proper shipping name for dangerous goods commodity 1 within container 1 within package 1   If the fol...
Mon, 19 Jun, 2023 at 2:05 PM
Error: Invalid destination city/state/zip
Error: Invalid destination city/state/zip When rate shopping or processing a shipment, you may encounter this error, "(Carrier Name): Invalid desti...
Fri, 18 Aug, 2023 at 10:52 AM
Estes GeneralErrorMsg - if address contain Mt it needs to be Mount
Estes gives a message saying GeneralErrorMsg. It could be that if the address contains Mt and they need Mount.
Wed, 31 May, 2017 at 6:24 AM