Errors
Common errors received and how to fix them.
When processing a LTL shipment with FedEx and you see the below error, the user will need to confirm the correct NMFC from the FedEx website as their API is...
Tue, 18 Apr, 2023 at 3:14 PM
Fedex LTL:ERROR, Inactive customer account This error indicates that there is an issue with the FedEx account. Unfortunately, FreightPOP would be una...
Wed, 4 Oct, 2023 at 2:36 PM
Hard9360102Missing or Invalid Payer Name. This means that the shipper is missing the company name in the Account Details section.
Wed, 24 Nov, 2021 at 8:41 AM
Hazmat Contact and Number are required When shipping a hazmat shipment, a hazmat contact and phone number are required to be entered. If no contact is e...
Tue, 25 Apr, 2023 at 1:43 PM
Below are some common hazmat errors that may appear upon shipping and how to correct them. Hazardous material shipping is not enabled for your account. ...
Tue, 19 Dec, 2023 at 3:56 PM
Hong Kong does not use any zip codes. FreightPOP will not let you continue to get quotes unless you have an Origin and Destination zip. if HK is the co...
Fri, 21 Jul, 2017 at 9:34 AM
Performing A Browser Hard Reload There may be times when updates are released and clearing cache alone will not allow for the updates to take. Performin...
Tue, 25 Apr, 2023 at 10:58 AM
When shipping international product details are required to be entered for customs purposes. If this error is received click into Product Details and add th...
Tue, 25 Apr, 2023 at 10:51 AM
If a customer is receving error message "Error:User does not have access to the specified tool." when attempting to process a shipment take the fo...
Thu, 27 Jul, 2017 at 1:27 PM
Restarting FreightPOP VPN Service If an order cannot be imported after 5 seconds, an error will be received. "Not able to retrieve data after wai...
Tue, 21 Feb, 2023 at 10:44 AM